PC Parts Collection 909-773-0700
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ABOUT US


Welcome to Pc Parts Collection, your computer store for pc parts, components, and peripherals. We are dedicated to the principle of providing the best online purchasing experience for all your computing needs. We will provide our customers with only quality products at competitive prices. Our customers' satisfaction is our primary objective. We are confident that our product knowledge and customer service will make us a premier solutions provider for all of your computing needs and look forward to serving you at the present and in the future. If you cannot find a product on our website, please call us and we will be more than happy to assist you. If you have any comments or suggestions regarding our store or service, please e-mail to us so that we may better serve you in the future. We will respond to all comments and requests within 24 hours.


Address 1290 E.Acacia Street
Ontario, CA 91761, USA
Phone 909-773-0700
Fax 909-773-0708
Customer Service Hours Monday - Friday 9:30 a.m. - 6:30 p.m. (PST)
Sales sales@pcpartscollection.com
Technical Support help@pcpartscollection.com
General Infomation info@pcpartscollection.com





TERMS and POLICIES
Price, specification, and terms are subject to change without notice. Pc Parts Collection is not responsible for errors in typography and/or photography. All orders are usually shipped on the same business day. After placing your order you will receive an email confirmation summarizing your order. A further email will be sent to notify you the shipping status and tracking number.



CREDIT CARD VERIFICATION :
For all first time customers and orders, your billing address will be verified with the credit card company. If the billing address is incorrect or if the shipping address is different from the billing address, your order will be placed on HOLD. We will then contact you either by phone or E-mail. The accuracy of the billing address is the responsibility of the cardholder. We only ship to a billing address that is verifiable. In order to ship to a different address, other than the billing, it must be registered with your credit card company. You can contact your credit card company to have your shipping address updated as an authorized shipping or alternative address in their records; and please notify us when the shipping address is successfully updated. This policy is a security measure done strictly to protect consumers, as well as merchants, against Internet and credit card frauds. We realize that this policy may be slightly inconvenient, however it is in place for your credit protection. We hope you understand our concerns, and thank you for your cooperation! Pc Parts Collection reserves the right to cancel any order that is unable to be verified or processed.



PAYMENT METHODS :
We gladly accept the following payment methods:
  • Visa / Master Card / Discover / American Express
  • Money Order (drawn on US dollars from a US bank or post office)
  • Cashier Check (drawn on US dollars from a US bank)
  • Electronic Bank Wire Transfer
  • PayPal (Member Status & Shipping Address must be VERIFIED by PayPal)
Please make all money order or cashier's check payable to PC PARTS COLLECTION, and send it to the below address. Upon receipt of the money order or cashier's check, the order will be processed and shipped out. Sorry, we do not accept any COD payments.
    Pc Parts Collection
    18760 E. AMAR ROAD, #259
    Walnut, CA 91789


INTERNATIONAL ORDERS :
We do not accept any international credit cards because of credit verification discrepancies. All international orders are required to be prepaid by bank wire transfer funds. Please keep in mind that our web site is not equipped to quote shipping charges for international orders at this time. Therefore, please send an e-mail to sales@pcpartscollection.com, if you are interested in receiving accurate shipping charges for your location. Be sure to include the exact items that you are interested, along with your shipping address.



GOVERNMENT & INSTITUTIONAL ORDERS :
Government & institutional orders are welcome. Please email us at sales@pcpartscollection.com for details or fax purchase orders to 909-773-0711.



SHIPPING POLICY :
Shipping and Handling fees are non-refundable. All refused, incorrect address listed, or undeliverable address provided by the customer which results in the return of the shipment back to Pc Parts Collection will be subjected to a 3% credit card processing fee or $5.00 minimum(which ever is greater); and in addition, all shipping & handling charges are non-refundable. Any shipments requested by the customer to be delivered without a signature delivery confirmation will be VOID of any and all lost package and shipment claims. Any claims for shipment lost, shortages, and/or discrepancies must be reported to Pc Parts Collection within 48-hours of receipt of order. There are NO exceptions to these shipping rules. All orders are usually shipped via FedEx and usually ship on the same business day as following but exceptions may be allowed for special circumstances which is to Pc Parts Collection's discretions to best service the customers.
  • Standard Overnight: Next day delivery
  • Two Days Service: 2 working days
  • Saver Service: 3 working days
  • Ground Residential: 3-7 working days (depending on location)
  • Ground Commercial: 3-7 working days (depending on location)
Sorry, we cannot ship to any P.O. box addresses nor do we offer any cross shipment. All FPO/APO addresses can only be shipped by US Priority Mail, so please select 2-Day Air Service for all FPO/APO address. Please allow for a slightly longer delivery time.

For Hawaii and Alaska customers only:
FedEx only provides Next Day or 2nd Day Service for Hawaii and Alaska, so please choose the right shipment method when placing orders for these two states. Please allow for a slightly longer delivery time.



WARRANTY :
We guarantee that we only sell brand NEW items, either in the OEM or Retail Version. We offer a 15 days exchange or repair warranty for all possible defective items purchased from PC PARTS COLLECTION, except any Software, Retail Box Processors, Blank Media Cartridges, and Hard drive purchases which can be returned to the manufacturer directly. Other individual warranty may be different as advertised or as seen on product description/invoice; but after that, manufacturers'ís warranty will apply. The removal of any serial numbers voids the warranty.

Warranty does not cover:
  1. any incompatibility or lack of compatibility issues.
  2. damage or malfunction resulting from accident, overclocking, misuse, power surge, fire, water or other acts of nature, product modification, or failure to follow instructions supplied with the product.
  3. alleged condition is a result of neglect, unauthorized or improper alternations, repairs, improper care, accidents, disaster, weather or transportation.


CREDIT & EXCHANGE :
Pc Parts Collection provides our customers with a 15-day satisfaction replacement guarantee on all purchases. We agree to replace or repair your product at our discretion. In the event that the same product is no longer stocked, we will replace the product with a similar item.

Due to the manufacturers' policies, resellers/distributors cannot accept refunds on any Software, Retail Box Processors, Blank Media Cartridges, PC Systems, or Hard drive products which can be returned to the manufacturers directly. In order to take advantage of this satisfaction replacement guarantee, customer agrees to comply with the RMA terms set below.

There are NO refunds for any RMA returned items. RMA returned items will be replaced or repaired pending our discretion. Any exception to this policy will be done by special request only. Please note that all shipping & handling fees are non refundable. As we do not sell refurbished items, all return items must be in original package or condition. Otherwise, there is absolutely no refund. Credit value for returned items will not exceed current selling price of the same item. There are NO refunds with respect to special orders or custom products produced to original purchaserís specifications except as expressly stated in writing by PcPartsCollection.

Due to unpredictable market situations, we do not offer any price protection once the order is processed.



RETURN MERCHANDISE AUTHORIZATION (RMA) :
Please include your order number(this is MANDATORY) and email to our RMA department at help@pcpartscollection.com to first obtain a RMA number for all possible defective item being returned. Otherwise, no return will be accepted. All unauthorized returned products will be refused and shipped back at the expense of the sender.

All RMA numbers are valid for 15 days after the date of issuance. We must receive the merchandise within 15 days to consider the RMA valid.

RMA is not valid for any short-circuited item or items returned showing physical damage, including a burnt processor. Customer holds full responsibility for any mal-practice or misuse of the products.

Merchandise will be considered out of warranty if physical damage is found on returned items; or if warranty labels have been removed; or merchandise is disfigured in any way, shape or form.

Product(s) returned without defects will be subjected to a fee of 30% or $45.00 maximum per item plus all incurred shipping charges.



TECHNICAL SUPPORT :
We DO NOT offer live technical support. Please include your order number (this is MANDATORY) and a detailed description of the problem(s) and email to our technical department for any technical questions at help@pcpartscollection.com. Please make sure you provide us your correct e-mail address, and we will reply you as soon as possible.



CANCELLATION OF ORDER :
Please call us immediately at 909-773-0700 or email us at sales@pcpartscollection.com for order cancellation. If your order have been shipped and the tracking number was issued, you are responsible to pay for the following cancellation charges:
  • 3% credit card processing fee, minimum $5.00
  • 30% restocking fee
  • Less all shipping charges
As we process the orders with great care and concern accordingly to the customers' requirements and specifications; in return, we would like the customer to treat the order seriously. There is no exception to these charges.